- Do you repair bikes?
Yes we do. We fix everything. And we have the right parts and tools to fix it correctly. We give free estimates for all repairs and look in your best interests and needs when doing so.
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- Do you sell used bikes?
No we do not. Most of the time "used" bikes are "used up." When someone is selling a used bike they are usually interested in selling the bicycle, not making the customer happy.
Brand new bicycles are properly fit. They come with warranties and service plans. When you buy a new bicycle, the shop is looking to find the bicycle that benefits your needs. When you buy a used bicycle, the seller is usually the one who is only satisfied. (top)
- Do you rent bikes?
Yes we do. You will find complete information on our Rental page. (top)
- There are so many different types of bikes? Which one should I buy?
We stress the fit and feel of the bicycle first. There are many different categories of bicycles and it can be confusing. But, if you ask yourself "what do I need" and "what do Ia want the bicycle to do" you can quickly narrow your choices.
It is like walking into a shoe store. Now, that is confusing. But, if you are looking to run and need a pair of shoes, you will not start looking in the hiking boot section. Bicycles, like shoes, are designed to satisfy a specific need. Knowing this will make your search easier. (top)
- What size bike should I ride?
This is probably the most common question we hear. At Trek Bicycles St. Petersburg we stress the "fit and feel" of any bicycle we sell. Bicycles need to be "tried on" like clothes or shoes. Each type of bike feels different and each manufacturer's size also fits differently.
The key to buying the right size bike is proper measurement and test riding. Through test rides and rider input, the technician that you are working with should be able to find the bicycle that fits and feels the best and satisfies your needs as a bicycle rider. (top)
- Do you only work on Trek Bicycles?
No. We work on all bicycles. We are a Trek Warranty Center for all Trek and Fisher bicycles, whether they were purchased from us, or not. However, we have always worked on any bicycle….period. (top)
- Do you deliver bikes?
Yes we do. We will always make it possible for you to get your bicycle home. There is an additional charge for this service. But once you get home on your new ride... you'll feel that it was totally worth it. (top)
- I would like to take care of my bike, do you offer service classes?
Yes and no. We offer basic Flat Changing classes and Maintenance classes once a month. However, we do not offer any classes that go any deeper than basic service and maintenance. We want you to take care of your bicycle and you should know that we are here to help you with any question you may have.
We know that we have many customers who like to work on their own bicycles. We are here to help you with whatever questions you may have so that your bicycle will continue to run as well as when it was new.
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- How often should a get a tune-up on my bicycle?
You should always have your bicycle examined by a technician once a year. We always give free estimates in order to encourage more preventative maintenance practices.
In most cases, if we see a customer's bicycle once or twice per year, they normally get a tune-up once every two years. However, every customer is different and uses his or her bicycle differently. Just like your car, if you use it more, it usually gets oil changes more often. So, just pay close attention to your bicycle when you ride it. If you hear or feel something that just doesn't feel right, bring it in. If not, bring it in once per year. (top)
- What if I do not find what I am looking for?
You can always ask. We can not bring in every item designed for cycling. We have picked out what we feel are dependable products that we enjoy selling to our customers. However, on several occasions we have "special ordered" products for customers. It is no problem. We will always try to get you want you want. So, please do ask. (top)
- What do I get if I buy a bicycle from Trek Bicycles St. Petersburg?
When you buy a bike from Trek Bicycles St. Petersburg, you get a lifetime frame warranty, a year warranty on all parts against manufacturing defects, and six months free service from our shop*.
*Certain exceptions may apply to certain products and you may have to consult the company for all legal warranties. (top)
- Why do I only get six months free service while other shops offer lifetime adjustments?
We give six months free service because it stays fresh in your mind. Because the bicycles are brand new, there is a break-in period. Bolts will loosen up, shifter and brake cables will stretch out, and tires will lose air.
In the first six months we will make sure that all of these problems are solved. We are also able to see our bicycles and our customers more often than if you had lifetime adjustments. If a customer usually waits until there is a problem with his bicycle. It is usually too late. We stress preventative maintenance in order to save you money and time during your bicycle ownership.
Finally, when I bought my car and someone offered me free lifetime adjustments on it… would I really be getting the same service as the guy who paid $800 for his car "tune up?" Again, look in your best interests. Sometimes what seems to good to be true… usually is. (top)
- What is your best deal on this bike?
All of our bicycles are sold at the lowest MSRP (manufacturer's suggested retail price) that our vendors will allow. Our business is based on relationships, both with our customers and our vendors. Our excellent relationships with our vendors allow us to provide you with the very best bicycles at the very best prices.
However, we will price match products if you can find it in stock at another store. We will also have to call the shop to verify this "great deal." We want your business. But if the deal is super sweet, and we can not match it, we will be honest with you and tell you to buy it somewhere else. Sometimes, we just can not do it. (top)
- Will you price match on your products?
Yes. We will try our best to match any store's price on any item. We still need to keep the doors open… so if it is truly a better deal somewhere else… and we can not possible match it, we will let you know.
But, please understand that we will do everything in our power to keep your business. We will need either a price quote from another shop or be able to call the shop and verify we are matching the same product. (top)
- Are there other bikes comparable products to Trek bicycles?
The only two brands of bicycles that that will compare to those we sell, they are Specialized and Giant. These brands, like Trek will usually give you a wider variety of products, sizes, etc. They will only appear in larger, older stores in our area. And usually, these stores will offer technicians who can help you in your bicycling experience.
However, components do not make the bicycle. It is the three biggest pieces of the bicycle that make the bicycle brand. The frame, the fork, and the wheels are what separate Trek from the others. It is the philosophy of the brand and how they want the customer to fit and feel the bicycle that is the true difference. Be careful, many shops only talk components because their frame, fork, wheels, or fit is not what they know. They will try to lose you in the lingo to think that a shifter will effect the ride. Put it this way, if you put a Bose Stereo System in a Yugo, it is still a Yugo. Again, look for the people that know their stuff and I promise you, you will be happy.
You also want to make sure you like the vibe of the shop and the people that work there. We promise to do our best to make it an enjoyable and informative experience at Trek Bicycles St. Petersburg. If you do not like us, do not buy stuff here. Reward good customer service and you will be much happier in your bike riding experience. When you are shopping, just think if you could bring your bicycle back to this place if you had a problem. How would they treat you? And, are they listening to me? These questions will help you determine where you purchase the bicycle, and ultimately what brand you buy. (top)
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